Complaints Procedure


The Mortgage Xchange work in partnership with Scott & Goose LLP (FCA no. 661183) who are certified and regulated to provide advice on mortgages, mortgage protection and equity release products. If you wish to register a complaint please write to The compliance officer, Scott & Goose, Brickfield House, Thornwood, Epping, CM16 6TH or telephone 01992 563 644. 

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at or by contacting them on 0800 023 4567.

Compensation Scheme

If you make a complaint and we are unable to meet our liabilities, you may be entitled to compensation from the Financial Services Compensation Scheme. Further information about the limits applicable to the different product types is available from the FSCS at